Cancellation & No Show Policy
Dear Valued Client
With every professional business there is a serious side…. Thank you for taking the time to read, understand and appreciate this new enforcement.
We understand that circumstances arise that do not allow you to keep your appointment, but please remember to be courteous by calling 24 hours prior to your appointment to cancel if you cannot make it or reschedule. You may also leave a voicemail or email to cancel. Please do this as soon as you know you cannot make your appointment so that we can attempt to schedule your appointment another client who may be on a waiting list.
When you book an appointment at Indulgences, you are very important to us. Cancellations within the time stipulated in our cancellation policy will allow us to allocate this space to someone else without it affecting our ability to operate. Also, please note if you are running late you may have your treatment time shortened to avoid inconveniencing the client that has a booking after you.
Please note, that the following cancellation policy is now in operation.
- We Require 24 Hours notice for all cancellations.
- If you wish to reschedule or cancel your appointment and fail to give the 24 hours notice, or you don’t show for your appointment, we reserve the right to charge the full treatment price.
- If you have a gift voucher to use, we require you to quote your voucher number when making a booking, which becomes security for your treatment if the above happens we will use the voucher as payment for the treatment.
- ALL Spa bookings require £10 per person non-returnable or transferable booking fee.
Indulgences by Mary Ashton prides our self on offering you the very best of care, products and services. Thank you for your understanding! Xxx
